Office Policy
PAYMENTS
Because our practice is limited to elective weight loss, aesthetic medicine, and wellness, we do not bill insurance. All prices are subject to change without notice. We do not accept checks.
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CANCELLATION POLICY
Serenity Center for Health & Wellness requires a major credit card to confirm all bookings. We understand the occasional need to cancel an appointment; however, should you need to do so, please contact us 24 hours or more in advance of your scheduled time.
Late cancellations (less than 24 hours notice) are subject to a $100.00 service fee. Missed appointments “no call/no show” are charged the booking fee to the credit card on file.
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LATE ARRIVAL
We suggest arriving 15 minutes before your appointment time to allow time to complete paperwork or answer questions about your service you may have. We understand that issues may arise that can cause you to be late for your appointment. However, we ask that you call to inform us if that ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time. Arriving late will simply limit the time for your appointment. Guests that arrive late to their appointment by 15 minutes or more may be asked to reschedule or change their original service request to another service offering. This courtesy enables us to maintain higher availability and efficiency of our time for you, as well as other SCHW clients.
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REFUND POLICY.
We do not offer refunds on services rendered even if you are disappointed in the result or unhappy with the outcome.
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All injectable and treatment sales (such as, but not limited to, neurotoxin injections, dermal fillers, microneedling, or chemical peels) are final; refunds or credits cannot be offered once treatment is completed. Once services are purchased, they will not be refunded.
